Privacy Policy

Holiday India Tours is a travel agency headquartered in Shimla, Himachal Pradesh, India. We offer curated tour packages, hotel bookings, car rental services and customised travel itineraries to destinations across India including Himachal Pradesh, Rajasthan, Kerala, Goa, Kashmir, Uttarakhand, Andaman Islands and more.

Our website is operated at www.holidayindiatours.in and our primary contact email is info@holidayindiatours.in.

We collect the following types of information when you interact with our website or contact us:

We do not collect: payment card numbers, bank account details, Aadhaar numbers, passport numbers or any sensitive financial or identity documents through our website.

We use the information collected for the following lawful purposes:

• Tour Planning & Booking: To prepare personalised itineraries, send quotations, confirm bookings, arrange hotels, transport and sightseeing for your India holiday.
• Customer Communication: To respond to your enquiries via phone, WhatsApp, email or our website forms — and to provide pre-trip, in-trip and post-trip support.
• Service Improvement: To analyse how visitors use our website and improve our tour packages, content and booking process.
• Marketing Communications: To occasionally send relevant travel offers, destination inspiration or seasonal promotions — only with your consent, and with an easy opt-out option in every communication.
• Legal Compliance: To comply with applicable Indian laws, government regulations, tax obligations and travel industry requirements.
• Fraud Prevention: To protect our business and customers from fraudulent enquiries or misuse of our services.

To deliver your tour package, we may share limited and necessary information with the following trusted partners:

• Hotels & Resorts: Your name, travel dates and room preferences are shared with accommodation providers at your destination to complete your booking.
• Transport Providers: Your name, pick-up location and travel schedule are shared with verified drivers and vehicle operators assigned to your trip.
• Local Tour Guides: Where applicable, your name and tour schedule are shared with licensed local guides at specific destinations.
• Technology Service Providers: Our website hosting, email service (Google Workspace), CRM tools and analytics platforms may process your data — all under strict data protection agreements.
• Government & Legal Authorities: We may disclose your information if required by Indian law, court order, government directive or to protect the rights and safety of our customers and staff.

All third parties we work with are bound by confidentiality obligations. We do not share your personal data with any party not directly involved in delivering your booked services.

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site usage. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential Cookies: Required for the website to function correctly — these cannot be disabled. They enable features like form submissions, page navigation and security.
• Analytics Cookies: We use Google Analytics to understand how visitors interact with our website — including pages visited, time spent and geographic location. This data is aggregated and anonymous.
• Functional Cookies: These remember your preferences (such as language settings) to improve your experience on repeat visits.
• Marketing Cookies: Used to deliver relevant travel advertisements when you visit other websites. These are only set with your consent via our cookie banner.

You can manage or disable cookies at any time through your browser settings. Note that disabling certain cookies may affect website functionality. To opt out of Google Analytics, visit: tools.google.com/dlpage/gaoptout

We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

• SSL Encryption: All data transmitted between your browser and our website is encrypted via HTTPS/SSL technology.
• Secure Storage: Customer enquiry data is stored in a password-protected CRM system accessible only to authorised Holiday India Tours staff.
• Access Controls: Only employees who need access to your information to process your booking are permitted to view it.
• Email Security: We use Google Workspace for business email, which provides enterprise-grade security including two-factor authentication.
• No Card Data: We never collect, store or process credit/debit card numbers through our website. All payments are handled through secure, PCI-DSS compliant payment gateways or direct bank transfer.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable Indian laws and regulations.

• Enquiry Data: Information submitted through our contact forms is retained for up to 2 years to allow us to follow up and improve our services.
• Booking Records: Confirmed booking details, including traveller names, travel dates and itineraries, are retained for 7 years to comply with Indian financial and tax regulations (as required under the Companies Act and GST rules).
• Marketing Data: If you have subscribed to our travel updates, your contact details are retained until you opt out. You can unsubscribe at any time.
• Website Analytics: Aggregated, anonymised analytics data may be retained indefinitely for business analysis purposes.

When data is no longer required, it is securely deleted or anonymised.

Under the Indian Information Technology Act, 2000 and its amendments, and in alignment with international privacy best practices, you have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal information we hold about you at any time.
• Right to Correction: If your information is inaccurate or incomplete, you have the right to request that we correct it immediately.
• Right to Deletion: You may request the deletion of your personal data where it is no longer necessary for us to retain it, subject to our legal retention obligations.
• Right to Withdraw Consent: Where we process your data based on your consent (such as marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Object: You have the right to object to our processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request a copy of your data in a structured, commonly used and machine-readable format.

To exercise any of these rights, please contact us at info@holidayindiatours.in with the subject line “Data Privacy Request”. We will respond within 30 working days. We may need to verify your identity before processing your request.

Our website may contain links to third-party websites including hotel booking platforms, travel review sites, social media channels and Google Maps. These websites are governed by their own privacy policies, which we do not control.

We strongly recommend reviewing the privacy policies of any third-party website you visit through links on our site. Holiday India Tours accepts no responsibility for the privacy practices or content of external websites.

Third-party services we use on our website include:

• Google Analytics — website usage analysis (Google Privacy Policy applies)
• WhatsApp Business — customer communication (Meta Privacy Policy applies)
• Google Maps — location and direction services (Google Privacy Policy applies)
• WordPress & WPCode — website platform and functionality management

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

When children are included as travellers in a group booking, all personal information must be provided by the parent or legal guardian, who is responsible for consenting on behalf of the child.

If we become aware that we have inadvertently collected personal data from a child under 18 without verifiable parental consent, we will take immediate steps to delete that information. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at info@holidayindiatours.in.

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, services, legal requirements or industry standards.

When we make material changes, we will:

• Update the “Last Updated” date at the top of this page
• Notify active customers via email where required
• Post a notice on our website homepage for significant changes

Your continued use of our website or services after any changes to this policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please contact us using any of the following methods. We aim to respond to all privacy-related enquiries within 5 working days.

• Business Name: Holiday India Tours
• Registered Office: Shimla, Himachal Pradesh, India
• Email: info@holidayindiatours.in
• Phone / WhatsApp: +91 98162 32390
• Website: www.holidayindiatours.in
• Working Hours: Monday to Sunday, 8:00 AM – 9:00 PM IST

When contacting us about your privacy, please include the subject line “Privacy Policy Enquiry” and provide sufficient information to allow us to identify you and understand your request. We will not use any information provided in privacy enquiries for any purpose other than resolving your concern.

This Privacy Policy is governed by and construed in accordance with the laws of India, including but not limited to:

• The Information Technology Act, 2000 and the Information Technology (Amendment) Act, 2008
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• The Digital Personal Data Protection Act, 2023 (DPDP Act) — as applicable upon enforcement
• All other applicable central and state laws of India

Any disputes arising in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Shimla, Himachal Pradesh, India.