Cancellation & Refund Policy

The following refund schedule applies to all confirmed bookings with Holiday India Tours. The cancellation timeline is calculated from the date and time your written cancellation request is received by our team.

To cancel a confirmed booking with Holiday India Tours, please follow these steps carefully. Please note that verbal cancellations are not accepted — all cancellations must be submitted in writing.

3.1 Force Majeure & Natural Disasters

3.2 Medical Emergency Cancellations

In the event of a serious medical emergency requiring cancellation, we will review the situation with compassion on a case-by-case basis. To be eligible for consideration under medical emergency terms:

>A valid medical certificate or hospital document from a registered doctor must be submitted within 48 hours of the cancellation request. >The medical emergency must directly prevent the traveller or an immediate family member from travelling. >Medical emergency cases may qualify for a credit note or partial refund above the standard schedule at our discretion, subject to amounts recoverable from service providers.

3.3 Peak Season Bookings

3.4 Partial Group Cancellations

If one or more members of a group booking cancel while others proceed with the trip:

>The cancellation policy applies individually to each person cancelling based on the group booking date. >Remaining group members may incur a single supplement charge if their reduced group size affects hotel room sharing arrangements. >Transport costs will be recalculated based on the revised group size. Any cost difference will be reflected in the final invoice. >Package prices quoted for a specific group size may change if the group reduces to a size below the minimum requirement for that pricing tier.

The following additional terms apply to specific services booked through Holiday India Tours:

In rare circumstances, Holiday India Tours may need to cancel or significantly modify a confirmed booking. Situations where we may need to cancel include:

>Insufficient minimum group size for a specific group departure (you will be offered an alternative private tour at the same price) >Unavailability of booked hotels or transport providers due to factors beyond our control >Destination declared unsafe by government authorities or natural events making travel impossible >Any other unforeseen circumstance that prevents us from delivering the confirmed itinerary

Understanding the difference between an amendment and a cancellation can save you money:

Once your cancellation has been confirmed, refunds are processed as follows:

>Refund Method: All refunds are issued via bank transfer (NEFT/IMPS/RTGS) to the original payer’s bank account. We do not issue refunds in cash or to a different account without written authorisation. >Bank Details: You will be asked to provide your bank account name, account number and IFSC code when your cancellation is confirmed. Please ensure these details are accurate — Holiday India Tours is not responsible for refunds sent to incorrect bank details provided by the client. >Processing Timeline: Standard refunds are processed within 7–14 working days from the date of cancellation confirmation. During peak seasons, processing may take up to 21 working days due to higher volume. >Refund Confirmation: You will receive a confirmation email or WhatsApp message with the bank transfer reference number once your refund has been initiated. Please allow an additional 2–3 working days for the amount to reflect in your bank account depending on your bank’s processing time. >TDS Deductions: If applicable under Indian tax regulations, TDS (Tax Deducted at Source) may be deducted from the refund amount as per prevailing rates. A TDS certificate will be provided on request. >GST on Cancellation Charges: GST paid on the original booking is non-recoverable on the cancellation charge component, as per Indian GST regulations. >Currency: All refunds are processed in Indian Rupees (INR). For clients who paid in foreign currency, the refund will be in INR at the prevailing exchange rate on the date of refund processing. Exchange rate fluctuations are not our responsibility.

8.1 No-Show

A no-show occurs when a traveller fails to arrive for their scheduled tour, transfer or check-in without prior written notice to Holiday India Tours. No-shows are treated as a same-day cancellation and are 100% non-refundable. No credit notes or rescheduling offers are available for no-shows.

8.2 Early Departure During a Trip

If a traveller chooses to leave a tour early — whether due to personal reasons, dissatisfaction or any other non-emergency cause — the following applies:

>No refund is provided for unused hotels, meals, transport or sightseeing for the remaining days of the trip. >The traveller is responsible for all costs incurred for their own return journey including transport, accommodation and any emergency services required. >Holiday India Tours will provide reasonable assistance in arranging return transport but cannot guarantee availability or pricing at short notice.

8.3 Medical Emergency During the Trip

Holiday India Tours strongly recommends that every traveller purchases comprehensive travel insurance before confirming their booking. A good policy protects you against financial loss in situations beyond anyone’s control.

Your travel insurance should ideally cover:

>Trip Cancellation & Curtailment: Reimburses non-refundable costs if you must cancel or cut short your trip due to covered reasons such as illness, injury, death of a family member or natural disasters. >Medical Emergencies & Hospitalisation: Covers medical treatment costs, hospitalisation and emergency evacuation — essential for high-altitude destinations like Spiti, Ladakh and Uttarakhand. >Baggage Loss & Delay: Compensates for lost, stolen or damaged luggage and essential purchases during baggage delay. >Flight & Transport Delays: Covers additional accommodation and meal costs due to delayed or cancelled flights and transport. >Personal Accident: Provides compensation in case of accidental death or permanent disability during the trip. >Adventure Activity Cover: If your itinerary includes trekking, river rafting, skiing or other adventure activities, ensure your policy specifically covers these activities.

Holiday India Tours does not sell travel insurance directly but we are happy to guide you towards reputable Indian insurance providers such as Tata AIG, ICICI Lombard, Bajaj Allianz and New India Assurance. Please ask your trip coordinator for guidance at the time of booking.

To submit a cancellation request, request an amendment or ask any questions about this policy, please contact us using the details below. Our team is available Monday to Sunday, 8:00 AM to 9:00 PM IST.

>Email (Preferred): info@holidayindiatours.in — Subject: “Cancellation Request — [Booking Reference]” >WhatsApp: +91 98162 32390 >Phone: +91 98162 32390 >Response Time: Within 2 business hours during working hours