Terms & Conditions

In these Terms and Conditions, the following words shall have the meanings given below:

• “Company” / “We” / “Us” / “Our” refers to Holiday India Tours, headquartered in Shimla, Himachal Pradesh, India.
• “Traveller” / “Client” / “You” / “Your” refers to any individual, family, group or organisation that books, enquires about or uses any service provided by the Company.
• “Tour Package” refers to any combination of travel, accommodation, sightseeing, meals and transport services sold by the Company as a single product.
• “Booking” means a confirmed reservation of any service made by the Client with the Company, acknowledged by a written confirmation from the Company.
• “Booking Amount” / “Advance” means the initial deposit required to confirm a booking, as specified in the booking quote.
• “Itinerary” means the day-by-day travel plan prepared by the Company for the Client’s trip.
• “Service Providers” means third-party hotels, transport operators, airlines, guides and other entities engaged by the Company to deliver components of the tour package.
• “Force Majeure” means any event beyond the reasonable control of the Company, including natural disasters, pandemics, war, civil unrest, government restrictions or acts of God.

The following process applies to all bookings made with Holiday India Tours:

1. Enquiry: Submit your travel requirements through our website form, WhatsApp, phone or email. Our travel expert will respond within 2 hours with a personalised itinerary and quote.
2. Itinerary Approval: Review the proposed itinerary and pricing. You may request modifications — we will revise the plan until it meets your requirements.
3. Booking Advance: To confirm your booking, a non-refundable booking advance (typically 25% of the total tour cost) is required. The remaining balance is due as per the payment schedule in your booking confirmation.
4. Written Confirmation: A booking is only considered confirmed once you receive a written confirmation from Holiday India Tours via email or WhatsApp. Verbal agreements do not constitute a confirmed booking.
5. Final Balance: The remaining tour cost must typically be settled at least 7 days before the departure date, unless otherwise specified in your booking confirmation.

All prices quoted by Holiday India Tours are in Indian Rupees (INR) unless expressly stated otherwise.

• Price Validity: Quoted prices are valid for 48 hours from the date of the quote. After this period, prices are subject to change due to hotel availability, transport costs or seasonal fluctuations.
• GST: Applicable Goods and Services Tax (GST) at the prevailing rate is included in or added to all quoted prices, as specified in your booking confirmation.
• Price Changes: In the event of significant increases in fuel costs, hotel tariffs, government taxes or currency fluctuations (for international packages), we reserve the right to revise the price. We will notify you immediately and offer the option to accept the revised price or cancel with a full refund.
• Payment Methods: We accept bank transfer (NEFT/IMPS/RTGS), UPI payments (GPay, PhonePe, Paytm) and cash payments at our office. We do not accept credit/debit card payments directly through our website.
• Receipt: A payment receipt and GST invoice will be issued for all payments within 24 hours of receipt.

We understand that travel plans can change. Our cancellation policy is designed to be fair to both our clients and our service providers, who commit resources well in advance.

Additional Cancellation Terms:

• All cancellation requests must be submitted in writing via email to info@holidayindiatours.in or WhatsApp to +91 98162 32390. Verbal cancellations are not accepted.
• The cancellation timeline is calculated from the date and time the written cancellation request is received by us.
• Refunds are processed within 7–14 working days after the cancellation is confirmed, via the original payment method.
• The non-refundable booking advance (25%) is always forfeited regardless of cancellation timeline, as it covers administrative, planning and coordination costs.
• Flights, train tickets and visa fees are subject to the cancellation policies of the respective service providers and may be non-refundable.
• Peak season bookings (December–January, April–June) may be subject to stricter cancellation terms, which will be clearly stated in your booking confirmation.

We understand that plans evolve. The following terms apply to any changes made to a confirmed booking:

• Client-Requested Changes: Any modification to your confirmed itinerary — including change of dates, destinations, hotels or group size — must be requested in writing. Amendments are subject to availability and may incur additional charges based on the nature of the change.
• Amendment Fee: A flat administrative fee of ₹500 per amendment may apply for changes made within 14 days of departure. No fee is charged for amendments made 15+ days before departure.
• Date Changes: Changing travel dates is treated as a partial cancellation and rebooking. The cancellation policy in Section 4 applies to the original dates.
• Company-Initiated Changes: In rare circumstances, we may need to modify your itinerary due to hotel unavailability, road closures, weather conditions or other unforeseen factors. We will notify you immediately and offer an equivalent or superior alternative at no extra cost.
• Hotel Upgrades/Downgrades: If a booked hotel is unavailable, we will arrange an equivalent property. Any difference in cost — higher or lower — will be adjusted in your final invoice.

Unless explicitly stated otherwise in your booking confirmation, the following standard inclusions and exclusions apply:

The specific inclusions and exclusions for your booking will be clearly detailed in your personalised itinerary and booking confirmation document.

It is the sole responsibility of the Client to ensure the following before and during travel:

• Valid ID Proof: All travellers must carry a valid government-issued photo ID (Aadhaar card, Passport, Driving Licence or Voter ID) throughout the trip. Hotels in India are legally required to verify ID at check-in.
• Passport & Visa: For international packages or cross-border travel, all travellers must hold a valid passport with at least 6 months validity beyond the return date, and obtain all required visas before departure.
• Inner Line Permits: For restricted areas including Spiti Valley, certain parts of Ladakh, Arunachal Pradesh and Andaman Islands, travellers must obtain the required Inner Line Permits (ILP) or Protected Area Permits (PAP). Holiday India Tours will assist in obtaining these permits where possible, but the final responsibility for securing all required permits rests with the traveller.
• Accuracy of Information: Clients must provide accurate personal information at the time of booking. Holiday India Tours accepts no responsibility for losses arising from incorrect information provided by the client, including misspelled names on tickets or permits.
• Medical Fitness: Clients are responsible for ensuring they are medically fit to undertake the planned itinerary. Destinations such as Spiti Valley, Ladakh and high-altitude trekking routes involve physical exertion and altitude exposure. Consult a doctor before booking such packages.
• Travel Advisories: Clients should check current travel advisories issued by the Government of India and their local government before travelling to any destination.

The safety and well-being of our travellers is our highest priority. Please note the following:

• Travel Insurance: We strongly recommend that all travellers purchase comprehensive travel insurance before departure. A good travel insurance policy should cover medical emergencies, hospitalisation, trip cancellation, baggage loss and personal accident. Holiday India Tours does not provide travel insurance and is not liable for any expenses that would have been covered by insurance.
• Medical Conditions: Clients with pre-existing medical conditions, disabilities, pregnancy or any health concerns must disclose these to us at the time of booking. This allows us to plan your itinerary appropriately and inform relevant service providers.
• Altitude Sickness: Destinations in Himachal Pradesh (Spiti, Rohtang, Kunzum Pass), Uttarakhand (Kedarnath, Badrinath) and Ladakh involve high altitudes. Altitude sickness (AMS) is a real risk. We recommend acclimatisation days in itineraries for such destinations. Clients should carry appropriate medication (consult your doctor) and inform us of any altitude sensitivity.
• Road Conditions: Mountain roads in Himachal Pradesh, Uttarakhand and the North-East can be challenging, particularly during monsoon season. We use experienced, licensed drivers familiar with mountain terrain. However, clients must follow driver instructions and avoid engaging in any behaviour that compromises vehicle safety.
• Emergency Procedures: Our trip coordinators are trained to handle travel emergencies. In case of a medical or safety emergency during your trip, contact your assigned trip coordinator immediately. Emergency contact numbers are provided in every booking confirmation document.

Holiday India Tours acts as an organiser and agent for third-party service providers including hotels, transport operators, airlines, local guides and activity providers. The following limitations apply to our liability:

• Third-Party Services: While we carefully select and vet all service providers, Holiday India Tours does not own, operate or directly control hotels, vehicles, airlines or other third-party services. We are not liable for any loss, injury, delay, damage or inconvenience caused by the acts or omissions of third-party service providers.
• Maximum Liability: In all circumstances, the maximum liability of Holiday India Tours to any client is limited to the total amount paid by the client for the specific booking in question. We do not accept liability for indirect, consequential or punitive losses.
• Sightseeing & Activities: We are not liable for personal injury, death, illness or loss of belongings during optional or included activities, excursions or adventures. Participation in adventure activities such as trekking, skiing, river rafting and paragliding is entirely at the client’s own risk.
• Natural Events: We are not responsible for delays, disruptions or additional costs caused by weather conditions, road blockages, landslides, floods, snowfall or any natural events affecting travel plans.
• Lost Belongings: Holiday India Tours and its representatives are not responsible for loss, theft or damage to personal belongings, luggage, valuables, cash, documents or electronic devices during the trip. We strongly recommend keeping valuables in hotel safes and purchasing travel insurance with baggage cover.

All travellers are expected to conduct themselves in a responsible, respectful and lawful manner throughout the trip. The following rules apply:

• Local Laws & Customs: Travellers must respect and comply with all local laws, regulations and customs of the destinations visited. Ignorance of local laws is not an acceptable defence.
• Respectful Behaviour: Travellers must treat hotel staff, drivers, guides and local residents with courtesy and respect. Any form of abuse, harassment, discrimination or threatening behaviour will not be tolerated.
• Environmental Responsibility: Travellers are expected to respect the natural environment, avoid littering, follow designated trails and not damage flora, fauna or heritage sites. Strict no-plastic policies apply in many hill stations and national parks in India.
• Photography: Obtain permission before photographing individuals. Photography may be restricted at certain religious sites, military installations and heritage monuments. Comply with all photography regulations at each destination.
• Alcohol & Substance Policy: Consumption of alcohol or intoxicating substances is prohibited in vehicles during transit and in dry zones designated by state governments. Travellers under the influence who compromise group safety or cause disturbance may be removed from the tour without refund.
• Right to Remove: Holiday India Tours reserves the right to terminate a client’s participation in a tour at any time if their behaviour endangers themselves, other travellers, staff or third parties. No refund will be provided in such circumstances and the client will be responsible for all additional expenses incurred.

Holiday India Tours shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions due to circumstances beyond its reasonable control. Force majeure events include but are not limited to:

• Natural disasters including earthquakes, floods, landslides, cyclones, snowstorms or volcanic activity
• Pandemics, epidemics, health emergencies or government-mandated quarantine
• Acts of war, terrorism, civil unrest, riot or political instability
• Government travel bans, border closures or sudden regulatory changes
• Strikes, industrial action or labour disputes affecting transport or hospitality sectors
• Infrastructure failures including road closures, bridge damage or power outages
• Acts of God or any other extraordinary events unforeseeable and beyond our control

All content on the Holiday India Tours website — including text, photographs, itineraries, graphics, logos, icons, videos and the overall design — is the exclusive intellectual property of Holiday India Tours and is protected under applicable Indian copyright and intellectual property laws.

• You may not reproduce, copy, distribute, publish or commercially exploit any content from our website without our prior written consent.
• Tour itineraries and packages designed by Holiday India Tours are proprietary. Reproduction or resale of our itineraries by travel agents, bloggers or competitors without written permission is strictly prohibited.
• You may share links to our website and quote brief excerpts for personal, non-commercial purposes, provided you clearly credit Holiday India Tours as the source.

We value our clients and aim to resolve all concerns quickly and amicably. If you have a complaint or dispute, please follow this process:

1. Step 1 — Contact Us Directly: Email us at info@holidayindiatours.in with the subject line “Dispute Resolution — [Your Booking Reference]”. Provide full details of your concern. We will acknowledge your complaint within 24 hours and aim to resolve it within 7 working days.
2. Step 2 — Escalation: If your complaint is not resolved to your satisfaction within 14 days, you may escalate it to our senior management team. Contact details will be provided in our initial response.
3. Step 3 — Mediation: If the dispute remains unresolved, both parties agree to attempt resolution through a mutually agreed mediator before pursuing legal action.
4. Step 4 — Legal Action: If mediation fails, disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, or to the appropriate consumer forum under the Consumer Protection Act, 2019.

As a consumer, you also have the right to file a complaint with the National Consumer Disputes Redressal Commission (NCDRC) or the appropriate State Consumer Disputes Redressal Commission if you believe your consumer rights have been violated.

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts located in Shimla, Himachal Pradesh, India.

These Terms and Conditions are compliant with the following applicable Indian laws:

• The Indian Contract Act, 1872
• The Consumer Protection Act, 2019
• The Information Technology Act, 2000
• The Tourism Policy of the Government of India
• The Goods and Services Tax (GST) Act, 2017